FREQUENTLY ASKED QUESTIONS
Payment, shipping & refunds
What payment options do you have available?
Please be advised that all credit card payments will incur a transaction fee: Visa/Mastercard 1.67% + GST and Amex 1.75% + GST.
Can I have my order delivered and if so where do you deliver to?
We deliver to all major cities and towns in Australia, please call us on 02 9482 4166 for rural areas.
Can I pick up my order?
You are able to pick up your items from two locations:
- our NSW location – Unit 4/39 King Road, Hornsby
- our VIC location – 94 Endeavour Way, Sunshine West
How long will it take to pack and ship my order?
I need my order now, what can I do
- NSW – Unit 4/39 King Road, Hornsby
- VIC – 94 Endeavour Way, Sunshine West
What do I do if the products I ordered are damaged or defective?
Please contact us immediately.
All orders must be checked within 2 business days of delivery.
What are the delivery costs and options?
The freight will be calculated at the check out.
Fragile items such as gutters and downpipes will require a packing crate for delivery, this will be added to the Shipping charge at check out.
Why do I have to have a crate?
What materials are your products made from?
Where are the products made?
What time are you open for pick up or assistance?
Also please note we close during the two weeks of Christmas and New Years.
Can I request a sample?
I need additional copper fixings that are not on your website, do you stock other items?
I only need 1 metre of guttering to finish off my project, do you have offcuts or cut to size?
I have a custom project - do you make custom gutters?
Our custom orders only include safe trays and rainwater heads.
However, for large projects you are welcome to send a request via our Contact Page for all other customisation you will need to contact your installer or builder.
What if I change my mind?
Do you offer discounts?
What if my products are out of stock?
We do our best to keep our stock levels up, however, sometimes with big orders or back logs from our manufacturers we do experience items being out of stock.
In this event please allow additional lead time. Please call our office with any concerns on 02 9482 4166
How can I make changes to an order that has already been placed?
Warranty & Installation
Do you offer a warranty on your products?
Do you provide installation?
Where do the calls go?
For more information please look at our Contact Page